Q: What is the customer care Email ID for Jio Payment Solutions?

You can contact us at care@jiopay.in .

Question 1

What is JioPay Business?

Accepted Answer

JioPay Business is a payment aggregator and gateway provided by Jio Payment Solutions Limited (formerly known as Reliance Payment Solutions Ltd.), a subsidiary of Jio Financial Services Limited (formerly known as Reliance Strategic Investments Ltd.). It offers merchants and businesses of all sizes simple and self-service products to accept and process payments online and offline from their customers. JioPay Business supports payments through web, mobile, and Point of Sale (POS) systems, making it convenient for merchants to manage transactions. With JioPay Business, businesses can streamline their payment operations and provide a seamless payment experience to their customers.

Question 2

What is the customer care Email ID for Jio Payment Solutions?

Accepted Answer

You can contact us at care@jiopay.in.

Question 3

What is the purpose of the JioPay Business app?

Accepted Answer

JioPay Business App is designed for retailers, businessmen or any other service providers to keep track of payments even when on the move. With the JioPay Business app, you can perform payment processing activities like accepting payments, viewing past transactions, issuing refunds, editing your profile and much more.

Question 4

How can I download the JioPay Business App?

Accepted Answer

To download the JioPay Business App, follow these steps:

Open the Google Play Store app on your phone.
Search for "JioPay Business" and select it.
Tap "Install" to download and install the app.

Alternatively, you can download the JioPay Business App directly from https://play.google.com/store/apps/details?id=com.jiopay.business Note: The JioPay Business App is available for Android devices on the Google Play Store.

Question 5

I have forgotten my account password. How can I reset it?

Accepted Answer

At the time of login to the JioPay Business app/dashboard, select the 'Forgot password' option and follow the instructions indicated to reset the password.

Question 6

I am unable to login to the app/dashboard. What can I do?

Accepted Answer

If you are unable to log in to the JioPay Business App or Dashboard, you can try the following:

Check your internet connection: Ensure you have a stable internet connection by switching between Wi-Fi and mobile data.
Reinstall the app: Uninstall the JioPay Business App and reinstall it to ensure you have the latest version.
Verify your username and password: Double-check that you are entering the correct credentials. Use the "Forgot Password" option if you need to reset your password. If the login issues persist, kindly contact merchant support at merchant.support@jiopay.com for further assistance.

Question 7

Why my app is crashing on my Phone?

Accepted Answer

If the JioPay Business App is crashing on your phone, try the following steps:

Check your internet connection: Ensure you have a stable internet connection by switching between Wi-Fi and mobile data.
Delete and reinstall the app: Uninstall the JioPay Business app and reinstall it to get the latest version.
Check phone software updates: Make sure your phone's software is up to date by checking for available updates.

Question 8

Where can I see transaction details in the app/portal?

Accepted Answer

Click on the icon in the top right corner of the app/portal and select 'Transactions' from the option to see the transaction details.

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